Now that knowledge management has evolved from its early days as a special initiative or stand-alone project, it is increasingly integrated into organizations operational processes.

Many KM software tools launched in the last few years provide a varied and powerful palette an organization can choose from. However, it is increasingly hard to understand what these tools really do and even harder to evaluate which offer the best choices to solve the problems at hand. What we do is present a framework for analyzing and comparing knowledge management tools, focusing on two major dimensions: knowledge structure and knowledge services. Our proposed framework is then applied to analyze a number of current tools and shows how to use it to find the right tool for your problem.

It is crucial to view the emerging communications revolution and its impact on how we exchange information within the framework of the world's current and uncertain business, political and economic environment.

Information architects design search and navigation systems to power the user experience. Content managers integrate tools and processes to drive the publisher experience. Both of these interrelated disciplines are concerned with content definition, quality, structure and metadata. Through case studies and examples drawn from some of the world’s leading organization, our demo’s and theories shows how information architecture and content management are connected by common business goals, strategies, practices, and governance models. We explore the similarities between XML schema and navigation and the role that content management system such as Documentum, Vingette, Microsoft CMS, Interwoven and Plumtree play in defining solutions for access and personalization.